Customer Service Advisor

  • London
  • £17,188.00 - £18,750.00 GBP / Year

Customer Service Advisor

 

  • 3 – 4 Month FTC / potential to go long-term
  • 10am – 3pm (25 hours per week)
  • £27,500 – £30,000 (pro rota £17,188.00 – £18,750.00)
  • London (Monument is nearest tube station)

 

CCR is proud to be working again with a long-term client, an established and trusted national brand based in the heart of London. We are looking for someone who loves working with customers, who enjoys working in a fast-paced team and who pride themselves on doing the best they can for each customer. Working Monday – Friday between the hours of 10am – 3pm initially for a 3–4-month period however this position has the potential to go long term.

 

You will manage customers queries using all the means, systems and procedures put at your disposal to find the best possible solution for customers. Managing incoming and outgoing contacts via phone, emails, letters, chat, instant messaging, social media… to ensure full customer satisfaction always.

 

Your areas of responsibilities:

 

  • Handling customer enquiries, listening to customers to service their needs, through a thorough discovery of the customer requirements showing empathy.
  • Reassuring customers and adapting communication per the correspondent’s profile
  • Gathering and summarising information to complete the customer file and qualify call
  • Investigating non-conforming processes to resolve complaints and reduce future errors.
  • Responding to general enquiries and feedback through our website and via review platforms including Trust Pilot and Google reviews.
  • The ability to handle multiple and varied tasks
  • Those with contact centre experience, managing high volumes of calls and chats. 80-100 chats per day, similar number in call volumes
  • Approachable, polite, courteous, and respectful to colleagues
  • Organised with excellent time management skills knowledge of Zendesk, live chat, Microsoft Word and Excel is a plus – please detail which CRM systems you have used… if you have
  • Ability to build a rapport with customers and colleagues across the business and its brands

Essential:

 

Excellent written and verbal communication skills

Organised, methodical, with high attention to detail.

Excellent planning and time management skills.

A background in customer services, customer experience or complex service support is desirable.

Good IT skills, able to use multiple systems and processes while dealing with complex customer issues.