Customer Service Advisor – German speaking

Customer Service Advisor – German speaking

Northampton

£27,500 + Great Benefits

 

We are seeking a dedicated and enthusiastic German-speaking Customer Service Agent to join our Customer Service team. The successful candidate will be responsible for managing customer inquiries, coordinating delivery schedules, and ensuring a seamless delivery experience for our clients.

 

Key Responsibilities

  • Customer Support: Provide exceptional customer service to German-speaking clients/customers via phone, email, and chat and other social channels.
  • Issue Resolution: Address and resolve customer issues and complaints promptly, maintaining a high level of customer satisfaction.
  • Documentation: Maintain accurate records of customer interactions and feedback and assist in document translation.
  • Communication: Liaise with delivery teams to ensure clear communication and efficient service execution.
  • Feedback Collection: Gather customer feedback to identify areas for service improvement and relay this information to the management team whilst responding to the customer needs.

Qualifications

  • Language Skills: Fluent in German and English, both written and spoken. This will be tested during the interview process.
  • Experience: Previous experience in customer service
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Strong ability to handle challenging situations and resolve issues effectively.
  • Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Tech-Savvy: Proficient in using customer service software and Microsoft Office Suite.

 

Benefits

  • Competitive salary.
  • 23 days holiday + public holidays
  • Comprehensive training and development programs.
  • Opportunities for career advancement within the company.
  • Supportive and collaborative team environment
  • If you would like to be part of a great team in a continuously growing business, apply today and our recruitment team will be in touch.