Customer Service Advisor – German speaking

Customer Service Advisor – German speaking

Northampton

£27,500 – £29,500 + Great Benefits

We are seeking a dedicated and enthusiastic German-speaking Customer Service Agent to join our Customer Service team. The successful candidate will be responsible for managing customer inquiries, coordinating delivery schedules, and ensuring a seamless delivery experience for our clients.

Key Responsibilities

· Customer Support: Provide exceptional customer service to German-speaking clients/customers via phone, email, and chat and other social channels.

· Issue Resolution: Address and resolve customer issues and complaints promptly, maintaining a high level of customer satisfaction.

· Documentation: Maintain accurate records of customer interactions and feedback and assist in document translation.

· Communication: Liaise with delivery teams to ensure clear communication and efficient service execution.

· Feedback Collection: Gather customer feedback to identify areas for service improvement and relay this information to the management team whilst responding to the customer needs.

Qualifications

· Language Skills: Fluent in German and English, both written and spoken. This will be tested during the interview process.

· Experience: Previous experience in customer service

· Communication Skills: Excellent verbal and written communication skills.

· Problem-Solving: Strong ability to handle challenging situations and resolve issues effectively.

· Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

· Tech-Savvy: Proficient in using customer service software and Microsoft Office Suite.

Benefits

· Competitive salary.

· 23 days holiday + public holidays

· Comprehensive training and development programs.

· Opportunities for career advancement within the company.

· Supportive and collaborative team environment

· If you would like to be part of a great team in a continuously growing business, apply today and our recruitment team will be in touch.