Customer Service Coordinator

£24,000 + Shift Bonus/Overtime & Benefits

Basildon Area

CCR is proud to be supporting a leading provider of specialist services. This position requires excellent administrative, communication, customer service, organisational and coordination skills. You will need to provide a professional, helpful and efficient customer service answering all incoming calls, primarily from customers, resolving any queries and completing administrative tasks.

This position would suit someone looking to kick start their career. A key attribute for this position is being a ‘people person’ with a passion to deliver the best Customer Service. So, if you have experience in retail? And enjoy sales? And are looking for a step into the cooperate world this is an amazing opportunity for you

Shift Pattern

Working a rolling 5 on 3 off shift pattern (Monday to Sunday), on a rotation of working hours of 07:00hrs to 15:00hrs 08:00hrs to 16:00hrs and 12:00hrs to 20:00 hrs.

DUTIES

Your main duties and responsibilities will include but are not limited to:

• Respond and take ownership of all calls in a timely and effective manner
• Manage queries from customers by phone or email and resolve issues as they arise
• Provide admin support for the service department, to include ensuring the in-house system and all necessary spreadsheets are kept up to date
• Any other administrative duties as required
• Assisting team members where necessary

REQUIREMENTS

• Able to provide a professional, helpful and efficient customer service
• Have excellent communication and administrative skills
• Highly organised due to the high demands this role sometimes requires
• Computer Literate
• Able to work in a busy environment and be a great team player

Must be able to drive due to location or travel