Customer Service Specialist
£24,500 – £26,000
Acting as first point of contact for our members, taking inbound calls, and making outbound calls. Maximizing every customer interaction, generating, and retaining business for the Group by spotting opportunities to expand members and potential member’s product holdings and obtaining leads for third parties.
As a Customer Service Specialist, you’ll be the main point of contact for our client’s members. Your job is to handle calls, both incoming and outgoing, and make sure our client’s members are well taken care of. We want you to help members and make sure they’re happy with the services.
Key Tasks:
- Be a strong communicator with exceptional customer service skills, selling and renewing Household or Motor Insurance policies.
- Take inbound calls and make outbound calls, maximising every customer interaction through generating and retaining business for the Group by spotting opportunities to expand members and potential member’s product holdings.
- Keep your own training and technical knowledge up to date to ensure customer interactions are dealt with consistently and confidently.
- Complete ad-hoc tasks as requested by the Group, assisting colleagues with peaks of customer demand.
- Attend team meetings and contribute to them, raising TCF concerns and FAQs from members.
- Ensure that all communications are clear, fair, and not misleading and relevant regulations are followed e.g. data protection, Treating Customers Fairly principles.
- Answer calls from members and help them with their enquires needs.
Extra Duties:
- Call potential customers who are interested in our services.
- Keep learning and improving your skills.
Requirements:
- Experience in a call center is helpful but not required.
- Good at helping customers and handling insurance tasks.
- Understands the importance of treating customers fairly.
- Can spot opportunities to offer more products to our members.
- Comfortable making calls to potential customers.
- Able to learn and adapt to new tasks.