German Speaking Customer Service Team Leader

  • Cambridge
  • 33500 GBP / Year

German Speaking Customer Service Team Leader

 

Cambridge

 

Salary: £33,500 + Fantastic benefits package including equipment provided

 

Rewarding salary packages

 

  • Contributory pension scheme of up to 6%
  • Opportunity to buy & sell holiday
  • Gym membership discounts
  • Contributory hospital and health cash plan
  • Eye care vouchers
  • Life assurance
  • Discounts at leading brands and retailers
  • Increasing holiday days with years of service

 

Our client is a fast-growing health and wellbeing service, they are looking for a strong customer service Team Leader to motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics

 

The role will include but is not limited to:

  • Lead a Team of Customer Care Administrators
  • Coach and Develop a High Performing Team
  • Resolve complex customer queries and complete follow-up actions.
  • Carry out various channel quality reviews and help your team develop using a coaching approach.
  • Conduct regular 1-1s and performance reviews
  • At peak times, take calls and handle customer enquiries.
  • Assist with Recruitment with Customer Care
  • Develop product and process knowledge to continue providing excellent customer service.

Full Hours on offer as current:

  • Week 1: Monday Tuesday – working, Wednesday Thursday – off, Friday Saturday – working, Sunday – off
  • Week 2: Monday Tuesday – off, Wednesday Thursday – working, Friday, Saturday and Sunday – off