IT Field Engineer (Hospitality Sector)

  • London
  • 37500 - 40,000 GBP / Year

IT Field Engineer (Hospitality Sector)

London (within the M25)

£37,500 – £40,000 + Travel expenses and other great benefits

 

Overview

 

CCR is supporting a leading IT specialist, experts within the Hospitality Sector. We are hiring for a customer-focused IT Field Engineer to join their team. The role comprises of both site and field-based predominantly in the central London aera (M25) with occasional travel beyond. The ideal candidate will have experience supporting hospitality clients, and a sound working knowledge of Microsoft technologies (365 and desktop), and ideally fundamental networking skills.

 

Key Responsibilities

  • On-Site IT Support: Provide hands-on technical assistance at client sites, including troubleshooting hardware, software, and network issues.
  • Hospitality Technology Management: maintain hospitality-specific IT systems such as POS systems, guest Wi-Fi, and property management systems (PMS).
  • Networking: Diagnose and resolve basic network issues, including connectivity problems and hardware setup.
  • Customer Interaction: Have good client facing skills, have a proactive nature to client engagement with a goal of building strong relationships with clients.
  • Documentation: Be diligent in the creation of support tickets and produce detailed documentation accounting for work/support that has been carried out.
  • Collaboration: Work closely with internal teams and external vendors to ensure seamless IT operations for hospitality clients.

 

Required Skills & Qualifications

  • Proficiency in Microsoft operating systems and applications (e.g., Windows Server, Office 365).
  • Basic understanding of networking concepts such as IP addressing, DNS, Troubleshooting desktop and wifi connectivity.
  • Preferably familiar with hospitality IT systems (POS systems, PMS).

Experience:

  • Previous experience in the hospitality industry is highly desirable.
  • At least 2 years of experience in an IT support or field engineering role.
  • Certifications (preferred but not required):
  • Microsoft certifications (e.g. MCSA).
  • Networking certifications (e.g. CompTIA Network+ or CCNA).

Additional Requirements

  • Willingness to travel between client sites as required.
  • Flexibility to work outside standard office hours when necessary.

Benefits

  • Competitive salary based on experience.
  • Opportunities for professional development and certification support.
  • Overtime & Travel reimbursement for fieldwork.

 

This role offers the chance to work in a fast-paced environment where your technical skills will develop and be supported by the business, there is solid path to career progression. The business encourages individuals to become certified and supports career development through funding applicable certifications and varied paths such as Microsoft, Networking (Cisco etc) Cyber Security etc